Frequent Asked Questions
Do you have a size guide?
Yes, we have an excellent sizing guide where you can check if the size is right for you, to make sure it will fit you the best.
Are the colors in the photos the same as the actual products?
We try to make our photos as real as possible, showing in detail, fabrics and colors, although it is important to vary a little bit the tonalities due to lighting issues.
How should I care for my garments?
For clothing care information click here or for accessories click here, our garments are durable but the better you care for them the longer they will last.
When will I receive my order?
- Local Shipping: If the order is placed before noon it is processed and shipped the same day, if placed in the afternoon, it will be processed and shipped the next business day.
- Standard Shipping: Orders are processed within 2-3 business days and delivered within 5-10 business days, depending on the carrier's timing. This time frame may vary depending on the recipient's location and the efficiency of the delivery service.
What happens if an item is out of stock?
You can buy with peace of mind, as we do not sell out of stock products, our inventory is fully verified so you can always have access to it.
What forms of payment do you accept?
Cards Visa, American Express, Dinner Club, Master Card, Discover, Apple Pay, Google Pay, Amazon Pay, Meta Pay y Shop Pay.
Is it safe to make a purchase on your website?
It is completely secure, your data is safe with us and we guarantee the best shopping experience, once you have made the payment your order will be shipped to you.
How can I make an exchange or return?
If you need to make an exchange or a return, please contact us at soporte@cscollection.us where you give us details of your case, so we can analyze it and respond by that means with the steps to follow.
What makes your products special?
Our products are made by Colombian hands and raw materials, giving you all the love that characterizes us Colombians, you will have a little bit of the land in your hands.
How can I contact you if I have any questions?
If you have questions about the site or products you can write us in the site chat from Monday to Friday from 8am to 5pm or write to us at info@cscollection.us where we will respond the next business day.